Refund policy

Returns & Refund Policy

1. Overview

At Fabrock, many of our products are made to order and tailored to your specific requirements. Because of this, our returns policy differs slightly from standard retail policies.

This policy is designed in line with UK consumer law, including the Consumer Rights Act 2015 UK and Consumer Contracts Regulations 2013 UK.

2. Bespoke & Custom-Made Items (Non-Returnable)

Items that are made to your specifications, personalised, or customised are non-refundable and non-returnable, unless:

  • The item is faulty
  • The item is damaged upon arrival
  • The item is not as described

This is in accordance with UK law, which excludes bespoke goods from the standard 14-day cancellation period.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you must notify us within 48 hours of delivery.

Please contact us with:

  • Your order number
  • A description of the issue
  • Photographic evidence where possible

We will arrange one of the following:

  • Repair
  • Replacement
  • Refund (where appropriate)

4. Standard (Non-Custom) Items

If we supply any non-custom, off-the-shelf items, you may be eligible for a return under the following conditions:

  • You notify us within 14 days of receiving the item
  • The item is unused and in its original condition
  • The item is returned in original packaging

Return postage costs are the responsibility of the customer unless the item is faulty.

5. How to Request a Return

To request a return, please contact us at:

📧 Email: dave@fabrock.co.uk
📞 Phone: 07923 811534

Once approved, items should be returned to:

DC Fabrications
86–88 Mason Street
Sutton in Ashfield
Nottinghamshire
NG17 4HP

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed within 5–10 working days
  • Refunds will be issued to your original payment method

We reserve the right to deduct a reasonable amount if returned items show signs of use or damage not present at dispatch.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.
For bespoke items, exchanges are not available unless the item is faulty.

8. Cancellations

Orders for bespoke or custom-made items cannot be cancelled once production has begun.

If you wish to cancel an order, please contact us as soon as possible. If production has not started, we may be able to cancel and issue a refund at our discretion.

9. Contact Us

If you have any questions about this policy, please contact us:

📧 dave@fabrock.co.uk
📞 07923 811534